Privacy Policy

Last updated: 26 June 2026

1. Who We Are

This website is operated by 24 Rubbish Removal, a rubbish and junk removal service operating across Dubai, UAE. Our website address is https://24rubbishremoval.com.

For any privacy-related enquiries, contact us at: muhammadfaisalmureed04@gmail.com or call +971 52 218 5800.

2. What Information We Collect

We collect information in the following ways:

Information you give us directly:

• Your name, phone number, and WhatsApp number when you contact us to book a service or request a quote
• Your email address if you contact us via email or the enquiry form on this website
• Your property address or community name to assess and carry out your job
• Photos and descriptions of items or waste you send us via WhatsApp for quoting purposes
• Any other information you choose to share with us during the booking or service process

Information collected automatically:

• Standard website analytics data including pages visited, time on site, browser type, and approximate geographic location (city level) via cookies and analytics tools
• IP address (collected automatically by web servers)

We do not collect sensitive personal data, financial information, or payment card details. All price discussions and confirmations are handled by phone call — no payment data passes through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and booking enquiries
• Assess and price your job accurately before confirming by phone call
• Schedule and coordinate your rubbish removal service
• Contact you regarding your booking — confirmation, arrival window, and follow-up
• Issue Waste Transfer Notes (WTNs) for commercial and construction waste loads as required by Dubai Municipality regulations
• Improve our website and services based on how visitors interact with our content
• Comply with applicable laws and regulations in the UAE

We do not use your personal information for unsolicited marketing, and we do not sell or rent your data to third parties.

4. Who We Share It With

We do not sell, trade, or transfer your personal information to outside parties except in the following limited circumstances:

• Service delivery: Our own crew members receive the address and job details necessary to carry out your collection
• Legal compliance: Dubai Municipality requires submission of Waste Transfer Notes (WTNs) for commercial and construction waste loads via the Montaji platform. This includes basic job and waste type information as required by law
• Legal obligation: We may disclose information if required to do so by UAE law, court order, or government authority
• Service providers: We may use third-party tools for website analytics (such as Google Analytics). These tools may collect anonymised usage data subject to their own privacy policies

5. How Long We Keep It

We retain personal data only for as long as necessary:

• Booking and job records: retained for 2 years for operational and compliance purposes
• WTN and waste documentation: retained for a minimum of 5 years as required by Dubai Municipality regulations
• Website enquiry form submissions: retained for 12 months, then deleted
• WhatsApp conversation data: managed within WhatsApp’s own platform; we delete job-specific conversations after 12 months

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Ask us to delete your personal data, subject to legal retention obligations
• Objection: Object to us processing your data for direct marketing purposes
• Withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time

To exercise any of these rights, contact us at muhammadfaisalmureed04@gmail.com. We will respond within 30 days.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). These are anonymised and do not identify you personally

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use this website.

8. Third-Party Links

Our website may contain links to WhatsApp, Google Maps, and other external services. We are not responsible for the privacy practices of those platforms. We encourage you to review the privacy policies of any third-party service you use.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or applicable law. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us